A customer cancelled a prepaid appointment. Where can I check the refund?

From the owner’s account, open Online payments → Refund history and select Refresh history. Find the entry by date and amount. Request received and Refund pending mean the refund is still being processed. Refund completed confirms it has gone through. If the status is Under review, wait for the outcome before requesting another refund.

If you can’t find an entry, check whether the customer cancelled within the permitted time and whether the booking qualified for an automatic refund. This depends on the salon’s Automatic refund setting and the rules for that service. An appointment cancellation alone doesn’t confirm that the money has been returned.

To request a refund manually, open Resource calendar → Settlements. Find the correct entry and select Refund via Tpay if available. Check the amount, enter a reason and select Request refund. You can follow its progress in Refund history.