How do I reschedule or cancel an appointment?

Open Calendar and select the customer’s appointment.

• To reschedule, change the date and time in the Slot field in the appointment details. Choose a different team member if needed, then select Save.
• To cancel, select Cancel appointment, check the customer’s name and the time, then confirm. You can add a reason for cancelling.

Customers can open the link in their booking confirmation to manage the appointment. Whether they see Reschedule and Cancel booking depends on the service rules and how soon the appointment starts. If the deadline has passed or the salon has switched off self-service changes, the customer should contact the salon.