How do I give a customer a discount code and check why it isn't working?

1. In Discount codes, select New code. Enter the promotion name, the code customers will use and the discount.
2. Choose the services and types of purchase it applies to. You can limit the dates when it is valid and the number of places it covers. Select Create code.
3. In the code details, select Copy and send the code to the customer. Before paying, the customer opens Have a discount code?, enters the code and selects Apply.

If the price stays the same, check the following.

• Is the code active and valid for this service and purchase type? A code for appointments doesn’t apply to voucher purchases.
• Are any places left in the promotion? Payments in progress may be holding some of them.
• Does the code give a better price than an existing promotion on the service? Trevo uses the lower base price. Add-ons keep their own prices.