Terms and policies

Section 1. General provisions

1. These Terms set out the rules for using the Trevo.me website, including the creation and maintenance of a User account, the use of reservation and voucher purchase functions, the publication of reviews, and the submission of complaints regarding the operation of the Service.

2. The operator of the Service is /k/systems Krzysztof Kaszkowiak, ul. Cedrowa 7, 62-090 Rokietnica, Poland, Tax ID (NIP): 787 192 48 11, e-mail: [email protected], tel.: 732 442 446.

3. User support is available at [email protected] and via the contact form available at https://trevo.me/support.

4. The Service is used to present the offers of businesses cooperating with Trevo (the “Partners”), to handle reservations, purchases of vouchers and additional services, management of reservations, and communication related to those processes.

5. In matters concerning the operation of the Service itself, User accounts and electronically supplied services, Trevo is the contracting party with the User. In matters concerning services, reservations, vouchers and other benefits offered by Partners, the relevant Partner is the contracting party with the User unless the offer expressly states otherwise.

6. These Terms are made available free of charge through the Service in a way that allows them to be obtained, reproduced and stored.

Section 2. Definitions

1. The terms used in these Terms shall mean:

1) “Service” or “Trevo” – the online platform available at trevo.me and its subpages;

2) “User” – a natural person using the Service, including a person holding an Account or making a reservation or purchase without registration;

3) “Consumer” – a User who is a consumer under Polish law and a natural person to whom applicable laws grant similar protection;

4) “Account” – an individual User account within the Service;

5) “Partner” – a business presenting its offer in the Service and providing services or selling vouchers through Trevo;

6) “Reservation” – placing an order for a specific service or time slot offered by a Partner;

7) “Voucher” – an entitlement to use a Partner’s service or service package under the conditions stated in the offer;

8) “User Content” – any data, reviews, comments, materials or information posted by the User in the Service;

9) “Price List” – current information on the prices of Trevo’s paid services, if any such services are offered to Users.

Section 3. Conditions for using the Service

1. To use the Service, the following are required: a device with internet access, an up-to-date web browser, an active e-mail address and, for selected functions, the ability to receive phone messages or e-mails.

2. Use of the basic functions of the Service may be possible without creating an Account. Creating an Account may be required to use selected functions, reservation history, saved data or additional settings.

3. The User shall use the Service in accordance with the law, accepted standards of conduct and these Terms.

4. In particular, it is prohibited to publish unlawful content, content infringing third-party rights, misleading, offensive, discriminatory content, spam, or content intended to circumvent the Service’s security measures.

5. The User should provide true, current and complete data and, in the event of any change, promptly update such data.

6. If the User is under 18 years of age, the User may use the Service only with the consent and under the supervision of a legal representative, unless applicable law provides otherwise.

Section 4. User Account

1. An Account is created by completing the registration form or using another login method made available in the Service and accepting these Terms.

2. The agreement for maintaining the Account is concluded for an indefinite period and may be terminated by the User at any time by deleting the Account or submitting an appropriate request to Trevo.

3. The User is responsible for keeping the Account access credentials confidential and for actions taken using them, unless the User proves lack of fault.

4. Trevo may temporarily restrict access to the Account or block the Account if this is necessary for the security of the Service, prevention of abuse, protection of third-party rights, or in the event of a breach of these Terms.

5. Where possible, Trevo will inform the User of the reasons for restricting access to the Account. The User may submit explanations or an appeal to [email protected].

Section 5. Partner offers, reservations and vouchers

1. Offers presented in the Service come from Partners. The Partner is responsible for the accuracy of the offer description, price, scope of performance, terms of performance, availability of dates, rules for cancellation or rescheduling, and compliance of its offer with the law.

2. If the Service provides a catalogue or search results, the order in which offers are displayed depends primarily on the applied filters, slot availability, category, location, completeness of the Partner profile and relevance to the User’s query. Featured or promoted offers, if introduced, will be clearly marked.

3. Starting the reservation or payment process may temporarily block the selected date or slot for the purpose of finalising the order. Such a block is temporary and, as a rule, lasts no longer than 30 minutes, unless otherwise indicated in the given process.

4. The moment the agreement between the User and the Partner is concluded results from the course of purchase of the given offer and the messages visible in the Service; as a rule, it occurs upon the successful completion of the reservation or purchase process and its confirmation in the Service or by the Partner.

5. A reservation may be managed through the User Account or, if the Service offers such functionality, through an individual secure link sent in connection with the given reservation.

6. A voucher may be assigned to a specific service, variant, package or value and is valid for the period specified in the offer. Unless the offer provides otherwise, one voucher entitles the holder to one redemption or one slot within the described service.

7. The rules for using a voucher, rescheduling, cancelling, extending its validity or obtaining a refund are defined by the Partner’s offer and applicable law.

Section 6. Payments and settlements

1. Prices in the Service are presented in the currency indicated with the offer. Unless expressly stated otherwise, the prices shown to the User are gross prices.

2. Online payments may be handled by an external payment provider. Trevo does not store the User’s full payment card details.

3. The Partner is the seller or service provider towards the User with respect to the reserved service, voucher or additional benefit and is responsible for issuing sales documents where required by law.

4. Refunds, chargebacks, partial refunds or other payment corrections are handled in accordance with the rules of the Partner’s offer, these Terms and applicable law.

5. If Trevo introduces its own paid services for Users, their scope and price will be defined in the Price List or in a separate offer.

Section 7. Complaints, withdrawal and support

1. Complaints regarding the operation of the Service, the User Account, technical errors, the functioning of payments on the Service side or content moderation may be submitted to [email protected] or via the form available at https://trevo.me/support.

2. A complaint should contain at least the data necessary to identify the submission and a description of the problem. If necessary to consider the matter, Trevo may request additional information.

3. Trevo shall consider complaints without undue delay, no later than within 14 days from the receipt of a complete complaint, unless the nature of the matter justifies a longer period; in such case the User will be informed of the reasons for the extension.

4. Complaints concerning the quality, scope, legality, timing of performance or execution of a service by a Partner, as well as complaints concerning the Partner’s sales documents, should be directed directly to the relevant Partner.

5. In the case of agreements concerning services provided on a specific date or within a specific period, in particular services related to leisure, culture, sports or events, the statutory right to withdraw from a distance contract may be excluded in accordance with applicable law. Information in this regard is provided by the Partner within its offer.

6. The User may stop using the free electronic services provided by Trevo at any time, including the Account maintenance service, subject to the effects for agreements already concluded with Partners.

Section 8. Reviews, content and reporting violations

1. The Service may allow the publication of reviews or other User Content, in particular after using a Partner’s service.

2. The User undertakes to publish only lawful, accurate content related to actual experience and not infringing third-party rights.

3. Trevo may refuse publication of, hide or remove User Content if there is a justified suspicion of a violation of law, these Terms, third-party rights or the principles of fair use of the Service.

4. Any person may report content that they consider unlawful or infringing their rights to [email protected] or through the contact form. The report should identify the challenged content and the basis of the report as precisely as possible.

5. If a decision is made to remove content or restrict access to an account, Trevo may inform the person concerned of the reasons for that decision and the possibility of submitting explanations or an appeal.

Section 9. Liability

1. Trevo provides electronic services with due care appropriate for a professional service provider.

2. Trevo is not a party to the agreement concerning the performance of a service by a Partner, unless expressly stated otherwise for a given offer. Trevo is not liable for a Partner’s non-performance or improper performance of a service, for the content of the Partner’s offer, lack of availability on the Partner’s side, refusal to perform for reasons attributable to the Partner, or the consequences of the Partner’s violations of law.

3. Trevo is not liable for interruptions in the operation of the Service caused by force majeure, failures of independent external systems, actions of payment operators, e-mail providers or other entities whose services are used by the Service, unless Trevo’s liability results from mandatory provisions of law.

4. The User is liable for actions performed using the User’s Account or in connection with the use of the Service that violate these Terms, the law or third-party rights.

Section 10. Copyright and licence

1. All rights to the Service, its structure, layout, designations, Trevo’s own materials and graphic and textual elements belong to Trevo or authorised entities.

2. Use of the Service does not mean that the User acquires any rights to the elements referred to in paragraph 1, apart from the right to use the Service in accordance with its intended purpose and these Terms.

3. By posting a review, comment or other User Content, the User grants Trevo a non-exclusive, royalty-free licence to use such content to the extent necessary to operate the Service, publish reviews, archive content, moderate content, defend against claims and promote reliable information about Partner offers.

Section 11. Amendments to the Terms and paid services

1. Trevo may amend these Terms for important reasons, in particular in the event of changes in law, development of the Service, introduction of new functions, changes in payment methods, the need to clarify provisions or improve security.

2. Trevo will inform Users of an amendment to the Terms at least 14 days in advance by e-mail, an Account notification or a notice in the Service, unless mandatory law requires a different procedure or a longer period.

3. If an amendment concerns Trevo’s paid services or pricing plans addressed to Users, such amendment shall take effect no earlier than 2 months after the User has been informed.

4. A User who does not accept the amendments may stop using the Service or delete the Account before the amendments take effect, subject to the effects for agreements already concluded with Partners.

Section 12. Final provisions

1. These Terms and services provided by Trevo shall be governed by Polish law, subject to mandatory provisions protecting Consumers.

2. Any disputes related to the use of the Service shall be resolved by a Polish common court; this provision does not affect Consumer rights arising from mandatory provisions of law.

3. If these Terms are also made available in other language versions, the Polish version of the Terms shall prevail.

4. In matters not regulated by these Terms, the relevant provisions of Polish law and European Union law shall apply.