A customer paid but didn't get a confirmation. Where can I check the booking?

1. In Clients, search for the email address or phone number the customer used when booking. Open their record and select History.
2. Find the payment on the timeline by date and amount. Payment processing means Trevo is still waiting for the result. Ask the customer to wait before making another payment.
3. If you see Purchase, look for a Booking entry too and check the appointment in the salon calendar. If the details match, confirm the time with the customer and ask them to check their spam folder.

If the bank shows a payment but you can’t find a booking, report it through Help in the dashboard. Include the service, date and time, amount and Tpay transaction number if the customer has it. Wait for clarification before adding another appointment.