How can we help?

Help topics

Getting started

Set up online booking and invite your first clients.

• How do I start taking online bookings?
• How do I set the hours when customers can book?
• Where can I find my booking link and QR code?

Calendar and appointments

Plan your day and make changes in the calendar.

• How do I add an appointment booked by phone?
• How do I reschedule or cancel an appointment?
• How do I book a follow-up appointment for the same customer?

More questions (4)

• How do I add another team member and set up shifts?
• How do I add a break, time off or a one-off change of hours?
• Why can't a customer see an available time?
• When can a customer join the waitlist?

Services and salon page

Set up your services and introduce your salon to clients.

• How do I add a service with a price and a break afterwards?
• How do I let customers choose a service variant?
• How do I prevent two appointments from using the same room?

More questions (2)

• How do I take several bookings for the same time?
• How do I update my salon's photos, description or contact details?

Clients, vouchers and discounts

Find a client record, send a voucher or create a discount.

• Where can I find a customer's phone number, appointment history and notes?
• How do I issue and send a gift voucher?
• When does a voucher expire and what does it cover?

More questions (3)

• How do I give a customer a discount code and check why it isn't working?
• Where can I read and reply to a review after an appointment?
• How do I handle a customer's request for a copy of their data or for deletion?

Payments and billing

Check an appointment payment, pay for your subscription or download an invoice.

• How do I enable online payments with Tpay?
• How do I set a deposit, full prepayment or payment at the salon?
• A customer paid but didn't get a confirmation. Where can I check the booking?

More questions (3)

• A customer cancelled a prepaid appointment. Where can I check the refund?
• My trial is ending. How do I choose and pay for a Trevo subscription?
• Where do I enter my billing details and download an invoice from Trevo?

Mobile app, messages and support

Use Trevo on your phone, set up text messages and get help.

• How do I see today's appointments on my phone and get notified about new bookings?
• How do I set up SMS reminders and buy more messages?
• I can't sign in. How do I get back into my account?

More questions (1)

• How do I contact Trevo support about a specific appointment?